1. Overview

At Moodable, we want you to be completely satisfied with our service. This Refund Policy outlines the terms and conditions for refunds, cancellations, and subscription management.

2. Free Plan

Our free plan is available to all users at no cost and includes:

• Unlimited projects
• Unlimited moodboards
• Basic capture features
• Community support

No refunds are applicable for free accounts as no payment is required.

3. Paid Subscriptions

3.1 Monthly Subscriptions

Monthly subscriptions are billed on a recurring monthly basis. You may cancel at any time, and you will retain access to premium features until the end of your current billing period.

3.2 Annual Subscriptions

Annual subscriptions are billed once per year and offer a discount compared to monthly billing. You may cancel at any time, and you will retain access to premium features until the end of your current billing period.

4. Cancellation Policy

4.1 How to Cancel

You can cancel your subscription at any time by:

• Going to your Account Settings
• Clicking on "Subscription" or "Billing"
• Selecting "Cancel Subscription"
• Following the cancellation prompts

4.2 What Happens When You Cancel

• You will retain premium access until the end of your current billing period
• You will not be charged again after your current period ends
• Your account will automatically downgrade to the free plan
• All your content and data will be preserved

4.3 No Prorated Refunds

We do not offer prorated refunds for partial months or years. When you cancel, you retain access for the remainder of your paid period.

5. Refund Eligibility

5.1 30-Day Money-Back Guarantee

5.2 Conditions for Refunds

Refunds are available if:

• You are a first-time Moodable subscriber
• You request a refund within 30 days of your initial purchase
• You have not violated our Terms of Service

5.3 Refunds NOT Available

Refunds are not available for:

• Subscription renewals (only initial purchases)
• Requests made after 30 days from initial purchase
• Partial refunds for unused time
• Accounts that have violated our Terms of Service
• Free plan users (no payment made)

6. How to Request a Refund

To request a refund, please:

1. Contact us at [email protected]
2. Include your account email address
3. State the reason for your refund request
4. Include your subscription purchase date

We aim to process all refund requests within 5-7 business days.

7. Refund Processing

7.1 Payment Gateway

All payments are processed securely through Lemon Squeezy, our trusted payment provider. Refunds will be processed through the same payment method.

7.2 Method of Refund

Approved refunds will be returned to the original payment method used for the purchase.

7.3 Processing Time

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Other Methods: May vary by payment provider

Note: Processing times may vary depending on your bank or payment provider.

7.4 Account Status After Refund

Once a refund is processed:

• Your premium access will be immediately revoked
• Your account will revert to the free plan
• All your content and data will be preserved

8. Billing Issues

8.1 Disputed Charges

If you believe you have been incorrectly charged, please contact us immediately at [email protected] before disputing the charge with your bank. We will investigate and resolve the issue promptly.

8.2 Failed Payments

If a subscription payment fails:

• We will attempt to process the payment up to 3 times
• You will receive email notifications about failed payments
• Your premium access will continue during retry attempts
• If all attempts fail, your account will downgrade to the free plan

9. Price Changes

We reserve the right to modify our subscription prices at any time. However:

• Existing subscribers will be notified at least 30 days in advance
• Price changes will not affect your current billing cycle
• You may cancel before the new price takes effect

10. Data Export Before Cancellation

Before canceling or requesting a refund, we recommend exporting your data:

• Go to Account Settings
• Select "Export Data"
• Download your moodboards and content

While your data remains accessible on the free plan, exporting ensures you have a backup.

11. Special Circumstances

11.1 Technical Issues

If you experience significant technical issues that prevent you from using the service, please contact support immediately. We may offer extensions, credits, or refunds on a case-by-case basis.

11.2 Service Interruptions

In the event of extended service outages or interruptions, we may provide service credits or partial refunds to affected users.

12. Educational and Non-Profit Discounts

If you received an educational or non-profit discount:

• The same refund policy applies
• Refunds will be for the discounted amount paid
• You must maintain eligibility for the discount throughout your subscription

13. Fair Use Policy

We reserve the right to deny refund requests that we determine are made in bad faith or that abuse our refund policy. This includes but is not limited to:

• Multiple refund requests from the same user
• Requesting refunds after extensive use of premium features
• Clear evidence of policy abuse

14. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be effective immediately upon posting to our website. Continued use of our service after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions about our Refund Policy, please contact us:

• Email: [email protected]
• Billing: [email protected]
• Website: www.moodable.ai
• Support: www.moodable.ai/support

16. Governing Law

This Refund Policy is governed by the laws applicable to Moodable's jurisdiction and should be read in conjunction with our Terms of Service.